1910, 2016

How can Scottish charities overcome the challenge of declining public trust?

October 19th, 2016|Categories: Charities, Data Analytics|Tags: , , , |

by Christine Corlet-Walker, Consultant at Aleron (Scotland)

In June, Scottish Charity Regulator OSCR released its research findings from The Scottish Charity Surveys 2016. The report highlighted a decline in the public’s trust in Scottish charities in 2016. This came shortly after similar findings were uncovered through a UK wide Charity Commission report conducted by Populus, Public Trust and Confidence in Charities, 2016.

With part of the Aleron team now based in Edinburgh, we are beginning to understand this local context first hand.

The findings are stark. The Populus report showed that trust in charities has fallen by 15% in the past […]

1602, 2016

Health patients user satisfaction: asking a few simple questions

February 16th, 2016|Categories: Data Analytics, Health, Social Innovation|Tags: , , |

Patient satisfaction has fallen within the National Health Service. In the latest wave of the British Social Attitudes survey, public satisfaction with the health service overall fell from 60% to 55% driven by longer waiting times, staff shortages, and funding cuts. In addition, staff morale is an increasing concern; in 2014 a survey conducted by the NHS and the Picker Institute found that only 44% of NHS staff reported that they were satisfied with how their organisation values their work, and only just over one in three (37%) were satisfied with their levels of pay. Ultimately the health […]

912, 2015

Smart segmentation: using facts, not presumptions

December 9th, 2015|Categories: Data Analytics, Strategy|Tags: , |

Following our recent insights on data visualisation and trustee engagement, this month’s newsletter picks up on one of the sector’s hottest – and probably most disputed – topics: supporter segmentation. Most organisations, from social enterprises to charities and educational institutions, rely on supporter networks: be it for funding, volunteering or promoting the organisation’s interests. While the need for supporter engagement is clear and obvious, how we should engage is less well understood and often perceived as complex. What do supporters expect? What are their interests? What impacts their loyalty to our organisation?

810, 2015

Data Visualisation – Empowering Your Staff

October 8th, 2015|Categories: Data Analytics, Social & Environmental Impact|Tags: , |

By the end of 2015, the global annual rate of data production is expected to reach 5.6 zettabytes, double the rate of growth in 2012, according to IDC. However, data doesn’t provide executives and other decision makers with valuable insights on its own. The data must be gathered, organised, made interpretable, and then analysed and acted on to provide any meaningful value. Data visualisation tools and techniques offer executives and other knowledge workers new approaches to dramatically improve their ability to grasp information embedded in their data